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Kingston PRO Account Member FAQs
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DOES IT COST TO BECOME A KINGSTON PRO?
- No, there is no cost, and signing up to become a Kingston Pro is free
- Membership does not require monthly or yearly fees
- Kingston Pro Members have no order minimums and are not required to make purchases in order to keep their PRO account.
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WHAT ARE THE BENEFITS OF BECOMING A PRO?
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Additional 10% Off Your First Pro Purchase
- PRO Discount
- 1x Free Sample Color Ring
- Dedicated Sales Rep
- Priority Customer Service
- Readily Viewable Pro Pricing Through Online Account Or Representative
- No Sales Tax (If Sales Tax Id # Is Submitted)
- Free Ground Shipping
- 24-48 Hour Ship Out Time
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REQUIREMENTS TO BECOME A PRO
- Resale + Sales Tax ID #
- Business License
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WHO IS ELIGIBLE TO BE A KINGSTON PRO?
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Anyone with a business license, TAX ID #, or Professional License. This includes Designers/Decorators, Contractors, Home Builders, Plumbers, Architects, Flippers/Remodelers, Airbnb Owners, Rental Property Owners, Hoteliers, Cabinet Makers, Home Improvement Specialists, and other building industry professionals.
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PRO DISCOUNTS
- Discounts off MSRP vary between individuals, and professional groups, and are subject to change. We typically offer 5 pricing Tiers for PRO's including Bronze, Silver, Gold, Platinum and Diamond pricing levels depending on your order volume, company size, etc. As you purchase more, we move you up in Tiers accordingly. Please contact a PRO Representative for more information on PRO account holder discounts.
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APPLICATION PROCESS AND STATUS
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All applications are manually reviewed by the Kingston PRO support staff for accuracy and typically take 24-48 hours to be approved. If you have questions about the status of an application, please contact our team at 1-877-252-7277 ext. 196 (Monday-Friday, 8am-5pm, PT) or contact@kingstonbrass.com
- Once you submit valid documents on our PRO Sign Up page, and your Application has been Approved, you will receive an email to create a Password for your PRO Account. After creating a Password, your Account is officially created and ready to use.
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WHAT CAN MY PRO ACCOUNT REP HELP ME WITH?
- Returns
- Ordering
- Order Status
- Curating Whole Room Projects
- Find Fixtures that are Design Specific, Spec Driven, and/or Code Approved
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WHAT KIND OF SHIPPING IS AVAILABLE FOR PROS?
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2-Day Shipping
- Next Day Air
- Will Call Pick Up
- Free LTL shipping on orders over $2499, before discounts, on Bathtubs, Vanities & Sinks, Toilets, Consoles, and Larger Fixtures
- Free Ground shipping on orders over $150, before discounts, on Faucets, Accessories & Parts
- LTL Freight Orders under $2,499 are charged Flat Rate LTL Rates or FedEx Freight LTL Rates based on your shipping Zip Code and product weights/pallets
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WHAT ARE THE REQUIREMENTS TO BECOME A PRO FOR CANADA RESIDENTS?
- For Canada Residents, acceptable documents include
- Business License
- TAX ID #
- VAT ID
- EIN
