Yes. We do offer Color/Finish Samples. We have created a finish sample key ring kit that will allow you to match up our faucet finishes to your project. Please click the link to purchase. Click Here for Finish Samples

Kingston offers several special finishes that fall into two main groups: antiqued/distressed and living. Our antiqued/intentionally distressed finishes include Antique Brass, Antique Copper, Naples Bronze, and Brushed Black Stainless Steel. Our living finish is Oil Rubbed Bronze. Antiqued/distressed finishes have had a darkener applied to create the appearance of patina and age. Due to the nature of plating and distressing processes, each production lot of these finishes varies slightly in brightness and tone. Some degree of inconsistency between items in antiqued or distressed finishes should be expected. We cannot guarantee an exact match between items in these finishes. The differences in tone and brightness are a variation rather than a flaw or defect. Living Finishes change over time. Our Oil Rubbed Bronze will patina over time such as taking on highlights in high-touch areas. We consider this dynamic nature a feature that gives each faucet a unique character over its lifetime of use and does not constitute a defect or flaw. Like our antiqued/distressed finishes, some degree of inconsistency between living finish items should be expected. We cannot guarantee an exact match between items in Oil Rubbed Bronze.

If your order failed during checkout for billing address mismatch or incorrect CVV code, your bank will often put an authorization for the charge as they attempt to verify the transaction. If the charge is denied because of an error or address mismatch, this authorization hold will typically drop off within 24 hours. If you place a 2nd attempt for the order to go through, but don’t see the original charge refund, please call your Bank and they will be able to assist you with removing the authorization.

You may contact Kingston Brass for your tracking number only if you purchased directly from Kingston
Brass Inc. If you have purchased your KB item through a third party, then you should contact your original
place of purchase.

No, this does not mean Kingston Brass has discontinued your item. Although, if a Kingston Brass item has
been discontinued, we may not carry any replacement parts for that item. For further info, contact Kingston
Brass.

Replacement parts can be purchased through original place of purchase or contacting our customer
service at info@kingstonbrass.com.

Kingston Brass offers a wide variety of mixed finish items so depending on your model number, you may
be able to change out the finish you do not particularly like.

Kingston Brass provides a 10-year limited warranty to its original purchaser.

Kingston prides itself on delivering high quality products at a competitive price point. In order to achieve this goal, we develop our designed products through professional, prominent vendors in East Asia – Taiwan and China, specifically. We partner with these producers on a long term basis. Some of our manufacturer relationships go back to our founding over 20 years ago.

Roughly 80% of our products are Taiwanese manufactured. The remaining 20% of our product offering comes from China. Around 80% of our Taiwanese-made products come assembled, and we assemble the remaining 20% in the US at our Chino warehouse.

Today, barring opening a new factory, Taiwan and China represent the only available production venues for key categories like cast iron bathtubs. Kingston requires high quality standards, consistent quality, consistent availability, and volume to meet our market’s demands. Again, Taiwan and China now represent the best or only places with qualified manufacturers that meet those standards.

The 20% of products we develop for production in China include our Bathtubs, Bathroom Sinks, Console Vanity Tops, Toilets, Grab Bars, Shower Seats, Bath Accessories, Kitchen Sinks, Select Shower Products, Select Kitchen Sink Accessories, and Faucets with LS starting the model number. Please see the table in the link for a breakdown of these products by Model Number Prefix and Model Number. Any product group or individual product not listed in the table comes from Taiwan.

Country of Origin Grid – Click to View

This is not a manufacturer defect or problem with the bathtub itself. The cause is usually that the tub is not level. The water is pooling in the corner or one side because the bathtub is A) not level on all 4 corners B) doesn’t have the required mortar base installed correctly C) has an uneven subfloor or D) it was not installed properly according to the instructions. To fix this problem you must re-install the bathtub, apply the correct amount of mortar base for the tub to rest in, and then level all 4 sides and corners of the bathtub prior to securing it to the wall or surrounding. Once the tub is secured, re-level again prior to the mortar base curing.

Yes, you can special order the item. Input VTDESH in the search box above to find other color options available.

Yes, it is normally installed by silicon sealant to prevent leakages at plumbing joint spots.

As of now, it only comes in Polished Chrome finish.

No, you don’t need to. They are included with all freestanding tubs.

Our available finishes include: White, Matte White, and Off-White

You can contact Kingston Brass for any technical questions you have regarding installation or just about
Kingston Brass items in general. We would be more than happy to answer any questions or concerns. For
the actual installation, we recommend you contacting a professional plumber.

Yes you may. Most older drain assemblies are generic and should be compatible with your faucet.

Some Kingston Brass vessels are designed to be installed using a counter-mounted faucet. If this is
your case, it is best to place the sink at the desired location, then place the faucet at the most appropriate
location. Take into consideration the faucet size and also ensuring that there is enough clearance as to not
interfere with its optimum use, then drill the holes accordingly.

Depending on your faucet style, the hole requirement varies.

The standard recommended hole size is 1-3/8”.

Yes, Kingston Brass has extension kits for both of KB’s spout shank sizes. For 1/2” shanks, the model
number is KSEXTNUT. For any 3/4” shank, the model number is KSEXTNUT34.

First, determine the number of holes and space prior to buying your faucet. The space is measured
from the hole center to hole center and available in single-hole, two-hole (usually 4”), three-hole (4”, 8” on
widespread models) and four-hole.

Secondly, determine the size of the spout. The spout should reach as close to the center of the sink as
possible and if you have multiple bowls, you may want to have the spout that can be rotated to provide
coverage for each one.

Lastly, determine the finish. Most Kingston Brass faucets are available in polished chrome, polished brass
(PVD), oil-rubbed bronze, satin nickel and selective two-tone finishes (Like polished chrome/polished brass,
satin nickel/polished brass).

For single hole – With the single-hole faucet installation, there is no deck plate and accessory.

For two holes – One hole is for the single faucet and the second hole is reserved for accessories like
sprayers and soap dispensers.

For three holes – The center hole is for the faucet, the left hole is reserved for hot water handle and the
right hole is reserved for the cold water handle.

For four holes – Generally, the final hole is reserved for the sprayer or soap dispenser.

This is not a manufacturer defect or problem with the bathtub itself. The cause is usually that the tub is not level. If the water is pooling in the corner because the bathtub is A) not level on all 4 corners B) doesn’t have the required mortar base installed correctly C) has an uneven subfloor or D) it was not installed properly according to the instructions. To fix this problem you must re-install the bathtub, apply the correct amount of mortar base for the tub to rest in, and then level all 4 sides and corners of the bathtub prior to securing it to the wall or surrounding. Once the tub is secured, re-level again prior to the mortar base curing.

Yes, Kingston Brass offers a wide variety of mixed finish items; for further assistance, log on to www.
kingstonbrass.com or feel free to contact one of our customer service representatives.

Depending on the Kingston Brass item you purchased, the model number can be located in various areas.
You may be able to find the model number on the outside of the box your item came in or on your original
invoice.

All Kingston Brass faucets meet or exceed the CEC Title 20 law which requires that all faucets be limited
to a flow rate of 1.2 GPM at 60 PSI for lavatory faucets and 1.8 GPM at 60 PSI for kitchen faucets. These flow
rates are the same for all models of lavatory and kitchen faucets, respectively.

Most Kingston Brass faucets are forged or machined from refined brass material. A few of our products
qualify for use of recycled brass material and consist of 58% copper, along with other alloys to comply with the standard ASME plumbing code requirements.

PVD (Physical Vapor Deposition) is a molecular process by which a faucet is finished with a uniform layer of
deposited metals, metal alloys or metal nitrides and oxides.

The resulting finish is a molecular bonded finish that has become part of your faucet rather than a “dipped” or
spray-coated faucet. The process is carried out in a large vacuum chamber (.013 atmospheres).
The faucets are placed into the evacuated chamber while an inert gas such as argon is backfilled and ionized.
This cleans and prepares the parts for the metal deposition process. A metal is introduced to a high current,
low voltage electrical arc resulting in gaseous and ionized metal that is then accelerated at high energy and
introduced to the chamber with inert or reactive gases.

The different mixtures of gases will react with the deposited metal resulting in various colors we see on
faucets. For instance, zirconium and nitrogen are used to make the popular polished brass we see on most
door handles and faucets.

The cartridges are the most critical component in a faucet. Kingston Brass utilizes state-of-the-art ceramic cartridges for a lifetime of drip-free dependable usage. The cartridge is a self-contained system consisting of two ceramic discs with quarter-circle openings rotating
one on top of the other and controls water flow by (a) lining up or (b) covering the openings. Due to its nature, ceramic carbide does not wear out due to friction, however special care should be taken in flushing all the lines prior to installing your faucet since any debris in the line may crack one or both of the ceramic discs.

Both are very distinct systems.

A ceramic cartridge depends on two opposing discs with triangular openings which either line up to allow
the flow of water or block the opposing disc openings (preventing the flow of water). A washerless cartridge
is designed with a stainless steel plate at the bottom. This has a crescent shape cutout as the cartridge rotates
the cutout lines up with a spring-loaded washer to allow the flow of water. When the cartridge turns 180
degrees, the spring-loaded washer will line up with the solid portion of the cartridge blocking the flow of
water.

The bottom line is that both systems perform the same function in a consistent manner. The major differences
are that because ceramic carbide will not wear out due to friiction. The carbide however is brittle and any
debris on the water lines may cause the cartridge to crack, barring that eventually it could literally last a
lifetime. On the other side, the springs on the washerless cartridge will eventually lose their tension allowing
water to seep in between the washer and the stainless steel plate causing the faucet to drip. Should repairs
be necessary, replacing the springs, washers and cartridge is far more economical than replacing a ceramic
cartridge.

Proposition 65

Proposition 65, officially known as the Safe Drinking Water and Toxic Enforcement Act of 1986, was enacted as a ballot initiative in November 1986. The proposition protects the state’s drinking water sources from being contaminated with chemicals known to cause cancer, birth defects or other reproductive harm, and requires businesses to inform Californians about exposures to such chemicals.

Proposition 65 requires the state to maintain and update a list of chemicals known to the state to cause cancer or reproductive toxicity.to obtain more information you can click herehttps://oehha.ca.gov/proposition-65 and if you would like to see what substances are included you can click here for a searchable database

AB 1953

California Assembly Bill 1953 (AB1953) was signed into law in September 2006. This legislation requires a reduction in the content of lead in products to a weighted average of no more than 0.25% in pipes, fixtures, and fittings.

Specifically, the Lead Reduction Law in California states:

“No person shall introduce into commerce, for use in California, any pipe, pipe or plumbing fitting, or fixture intended to convey or dispense water for human consumption through drinking water or cooking that is not lead free.* This includes kitchen faucets, bathroom faucets, and any other end-use devices intended to convey or dispense water for human consumption through drinking or cooking.”

*PLEASE NOTE: Use of the term ‘lead-free’ varies between the new legislation in CA and VT, and in the current Federal Safe Drinking Water Act requirements.

Conclusion

Proposition 65’s primary focus is to force manufacturers or suppliers to inform the public of the presence of any one of about 900 different substances that may cause cancer or birth defects in any specific product; it does not limit or regulate the level of any one of those substances.

While AB1953 Specifically limits the lead content in any fixture or pipe used to convey drinking water, it does not regulate any other substances nor is it concerned with water not used for drinking or cooking.

The following is intended solely for informational purposes.

Kingston does not warranty nor accept liability for damages or other negative outcomes resulting from any treatment or coating applied to the countertop after purchase, whether applied by the customer or by a third party.

Kingston Brass' carrara marble tops are polished, but they are not sealed. Polished marble has a shiny surface and resists stains.

Natural stone, even when polished, is still somewhat porous and does remain susceptible to etching by acidic compounds like fruit juice, vinegar, some cleaning solvents, etc.

For customers that wish to further protect their investment, the granite can be sealed.

We recommend cleaning marble countertops with a solution of water and soap, wiping with a wet, hot dish towel, and then drying the countertop with an absorbent towel.

Cleaning with gentle soap on a regular basis is enough to keep marble countertops looking great after everyday use

Kingston Brass Limited Warranty covers seats and springs only if these have worn prematurely. Under normal conditions, your seats and springs should last you at least five years.

Depending on the Kingston Brass item you purchased, the model number can be located in various areas. You may be able to find the model number on the outside of the box your item came in or on your original invoice.

Preserving the finish of your faucets begins with proper installation. Make sure to avoid using Plumber’s Putty as this will void the warranty as well as affect the durability of your finish. A silicon-based sealant is recommended. You can use a non-abrasive mild soap to clean the faucet. The surface of your Kingston Brass faucet is non-porous, so there should not be any need for any harsh cleaning agents. In addition to that, you may apply carnauba wax to the surface of your faucet to help prolong its shine and extend the durability of your faucet..

Yes. If you need to use drain cleaners, it is recommended that you remove the pop-up plunger and carefully pour drain cleaner. Clean any residue left on the drain collar.

Remove the shower head and soak for 30-45 minutes in a 50-50 solution of warm water and vinegar.

Tarnishing is caused by years of usage, normal wear-and-tear and improper maintenance such as the use of various chemical agents for cleaning. Unfortunately, the only feasible remedy is to replace the tarnished portion of your faucet.

First, start by making sure that the water heater is working properly by testing the temperature of the water from your lavatory faucet.

Next, check your shower valve. Start by removing the handle and loosening the screws (2) on the face plate. Remove the face plate, then close the screwdriver stops (These are the two screws located on either side of the valve).

Loosen the cap and sleeve that is under the handle. This will expose the cartridge. Remove the cartridge and spool. Gently shake the spool side to side. At this point, you should hear a rattle (If you do not hear a rattle, the spool may be stuck).

Soak in a 50-50 solution of vinegar and water for a couple of hours. Flush the lines, then reinstall all the other components and test.

If you are hearing a knocking sound or a rattling sound then you may be experiencing a water hammer problem that should be fixed immediately. There are a couple of different reasons this may be occurring. One reason may be the hard pipe inside your wall may not be strapped down properly; water hammering can also be an indication that your home’s water pressure may be too high.

If a pipe is suddenly closed at the outlet (downstream), the mass of water before the closure is still moving forward with some velocity, building up a high pressure and shock waves. In domestic plumbing, this is experienced as a loud bang resembling a hammering noise. Water hammer can cause pipelines to break if the pressure is high enough. When a valve in a pipe is closed, the water downstream of the valve will attempt to continue flowing, creating a vacuum that may cause the pipe to collapse or implode. This problem can be particularly acute if the pipe is on a downhill slope. To prevent this, air and vacuum relief valves, or water hammer arrestors, are installed just downstream of the valve to allow air to enter the line and prevent this vacuum from occurring.

If you think you may be experiencing a water hammer problem, we suggest you contact a local plumber so this problem does not cause a break in your water line. Please note that this problem is serious and should not be overlooked.

Since oil-rubbed bronze is a living finish, special care should be taken beginning with proper installation. (1) Do not use Plumber’s Putty when installing your faucet as the fumes from the Plumber’s Putty will break down the protective coating. (2) Use a silicon base sealer such as poly seam seal.

After installation: (a) Keep your faucet dry after use. (b) Periodically apply a thin coating of Spray car wax; this will prevent the accumulation of mineral deposits on the surface of your faucet and (c) Clean with a mixture of a mild non-abrasive soap and water.

If you are just starting to see signs of mineral buildup, you can try (1) Mixing a 1-to-1 water and vinegar solution (2) Soak paper towels with this solution and place over the affected area. Leave the wet paper towel in place overnight. You can also remove the aerator and handle and leave it soaking in the water/vinegar solution. (3) Wipe down the affected area and rinse with water.

(1) Do not overtighten the drain. Overtightening the drain will damage the surface of the glass sink. (2) Do not allow your vessel sink to have any unnecessary encounters to other solid objects. (3) Do not leave any cleaning agents other than water on your vessel sink.

Identify the source of the leak — Does the faucet leak through the spout when the valve is closed? If yes,
then you most likely have a defective cartridge or spring and washer depending on the type of faucet you
have. Kingston Brass sells many different types of faucets. If you know the model number of your faucet,
you can call us and we will gladly identify the correct part number to order. If you do not know the model
number, you can take a picture of your faucet and send it to use via email to techsupport@kingstonbrass.
com along with your contact information. Please allow 24-48 hours for a response.

Debris in the line may be present even after flushing the lines, so it is recommended that you flush your faucet a few days after installation and every time the water supply has been shut off for any service or repair. The optimum method for flushing the lines is to (1) Shut off the water supply to the faucet, (2) remove your cartridge and seats and springs, (3) turn your water supplies on making sure to cover any surfaces that may be water damaged and deflect water into the sink. Let the water run for a few seconds. (4) Replace the cartridge,
remove the aerator and open both hot and cold valves. Let the water run, rinse the aerator and replace.

When the water is turned on, the sprayer doesn’t have enough pressure to get much of anything wet. It is caused by the diverter valve clogged with mineral deposits or rust that reduces the water flow in your faucet. The following actions may solve the problem:

(Please be aware that this method is not effective to diminish mineral clogging. Before you proceed with this tip, we strongly recommend you to operate the following inside a sink with proper safety protection for your eyes and nose by wearing goggles or a mask if needed and avoid reach of children)

1. Start by shutting off the hot and cold water supply. You may need to use an adjustable wrench to loosen
the shutoff handle.
2. Open the hot and cold faucet to drain out any water.
3. Unplug the flexible hoses from the supply shank side port of spout tee.
4. Remove the spout tee from spout shank and mounting washer and lock nut from the faucet.
5. Remove the faucet from the sink and place it into the sink.
6. Reverse the faucet to upside down and use something hold/secure at this position.
7. Turn off both cartridges to prevent leak.
8. Clean the diverter valve with vinegar and a soft brush. Skip Step 9 and go to Step 10. However, if the
mineral clog is heavy go to Step 9.
9. Fill vinegar as dissolvent of mineral clogs into waterway for 12 to 24 hours to remove the stubborn
mineral clogs.
10. Leak the vinegar out from the faucet and make sure the diverter area is clean.
11. Flip the faucet back to the original upright position.
12. Place the mounting washer on spout shank and attach with spout shank locknut.

Use only mild soap and warm water to clean your faucet as often as possible. Do not use harsh chemical,
acid-based detergents, abrasive cleaners, steel wool polishes or scouring cleaners and any S.O.S. pads.
These will dull the finish and void your warranty